Viewing details of the message

 
Explanation

For each message in the overview, you can view details, for example, to identify the erroneous elements for the status RJCT. The details contain, for example, payment data and information on message codes.

The details show only data that is included in the status report and data that could have been completed by the application based on a possibly available order file. If a status report does not contain any data and the order file was not sent via the application, many fields may be empty – except for the IDs of the respective levels.
Procedure

Open the required message via double-click.

A detailed mask with specific information on the message opens.

The mask is divided into three areas:

In the upper mask area, you will find the data of the selected message from the overview.

In the middle mask area, you will find a breakdown of the details of the relevant levels:

For message: Message, result of recipient check if applicable

For batch: Message, Batch, result of the recipient check if applicable

For transaction: Message, Batch, Transaction

For a transaction with recipient check: in the event of a close match of the recipient data (status RVMC), the name stored at the recipient bank can be displayed in the mask area Further details if the bank server provides the data.

The buttons have the following meaning:

Button

Action

Mask area Message

Filter overview

Goes back to the overview mask, which is displayed according to the selected criteria for the filter

Possible selection:

Full message

All entries related to this message are displayed in the overview mask.

All batches

All batches contained in the message are displayed in the overview mask.

All erroneous batches

All erroneous batches contained in the message are displayed in the overview mask.

All transactions

All transactions contained in the message are displayed in the overview mask.

All erroneous transactions

All erroneous transactions contained in the message are displayed in the overview mask.

Directly to file transfer

Goes to the menu File manager ➔ File transfer filtered by the corresponding transfer

The button is only displayed if the order is still in the menu File transfer.

Mask area Batch

Filter overview

Goes back to the overview mask, which is displayed according to the selected criteria for the filter

Possible selection:

All transactions

All transactions contained in the batch are displayed in the overview mask.

All erroneous transactions

All erroneous transactions contained in the batch are displayed in the overview mask.

The lower mask area contains details on the error code (if available).

For transactions with recipient check, the name of the recipient can be displayed in the status RVMC (close match) in the column Details as it is available at the recipient bank.

The example in the mask shows a rejected transaction 12345678-53 from the batch 12345678-52, which is partly rejected as not all transactions it contains are erroneous. The superordinate message 12345678-51 is also partly rejected. The error code indicates that an included element is not valid.

If the bank system provides further details on the error code, they are displayed in the column Details. The data can facilitate your error search.